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APECA, Inc.

23371 Mulholland Drive Suite #193 
Woodland Hills, CA 91364
www.APECAPERU.org
apecaperu@apecaperu.org


 

Customer Support

F.A.Q.

Are YOUR cartridges Made In The USA?
We are proud to say that all our remanufactured inkjets & compatible toner cartridges are manufactured in the USA. We promote keeping jobs in the USA.

WHAT IS A REMANUFACTURED CARTRIDGE?
Remanufactured cartridges have been recycled and reprocessed from an original equipment manufacturer (OEM) empty core.  Our remanufactured cartridges are produced to stringent quality control standards, using lab-tested components to ensure consistent OEM-equivalent performance.

IS A REMANUFACTURED CARTRIDGE INFERIOR TO A NEW ONE?
There is  no difference in print quality or page yield with a properly remanufactured cartridge. Our cartridges  are guaranteed to meet or exceed the quality, reliability and yield standards of the original equipment manufacturer.

WHAT IF I EXPERIENCE A PRINT QUALITY ISSUE?
If a cartridge does not meet expectations, simply notify a customer service representative and return the cartridge and a page sample showing the print quality problem in the box it came in. Please refer to our Product Return Policy for details.

WILL USING REMANUFACTURED TONER CARTRIDGES VOID MY EQUIPMENT WARRANTY?
Law prohibits manufacturers from voiding their warranty obligations on the grounds that a consumer did not use the original manufacturer's replacement cartridge.

WHY DON'T MORE BUSINESSES RECYCLE?
Basically, this is due to lack of education. The office products remanufacturing industry has been in existence for about 20 years. But we are working diligently to educate consumers about the value of remanufactured cartridges and the advancement the industry has made in the improved technology of remanufacturing cartridges. Through public relations campaigns, local, state and federal legislation, more and more users are realizing the added value and comparable quality of remanufactured cartridges.

AM I REALLY HELPING THE ENVIRONMENT BY USING REMANUFACTURED CARTRIDGES?
Definitely. Each discarded cartridge adds approximately three pounds of unnecessary waste to our landfills - waste that will take as long as 1,000 years to decompose. It is estimated that over 400 million cartridges end up in landfills every single year.  The remanufacturing industry has already made a substantially positive impact on the environment and the economy and will continue to do so.

What is a Remanufactured cartridge?
A remanufactured cartridge is a recycled cartridge that has been restored to "like-new" quality. The remanufacturing process cartridges go through is extensive. They are first inspected to insure there are no visible marks or defects. They are then drained of any remaining ink and ultra-sonically cleaned to ensure a clog-free printhead. Cartridges are then refilled with high quality ink, print tested to ensure quality printing, and then given a final inspection. If a cartridge doesn't pass every step and quality test in this process, it is recycled.

What is "O.E.M."?
O.E.M. (or OEM) stands for 'Original Equipment Manufacturer'. This refers to the original manufacturer such as HP, Epson, or Canon.

Are the compatible products new?
Yes, they are new products, however they may not be original OEM branded products. We carry a new compatible products, and remanufactured products. Our new compatible products are new cartridges that are made by a different company other than the name brand

Will these products void my warranty?
No.  In fact, there is legislation in place to prevent this. The manufacturer is not allowed to void the warranty on your printer because your using a compatible or remanufactured cartridge.

Are your products guaranteed?
Yes.  We offer a 365-Day 100% Money Back Guarantee on everything we sell.

Which credit cards do you accept?
We currently accept Visa, MasterCard, American Express and Discover.

Do you accept international orders?
No.  We do not accept international orders (including Canada).

Why won't my cartridge fit into my printer?
Depending on the cartridge model, a temporary plastic clip may be attached to the cartridge. This clip is to help seal and protect the cartridge during transit. Check to make sure this plastic transport clip is removed from your inkjet cartridge. If this is not the problem, check to verify that you have the correct inkjet cartridge model for your printer.

What should I do if my printer  gives me an error message?
Your printer may need to be reset. You can reset your printer buy turning the power off, than taking the power cord out of the outlet. Please wait 30 seconds before plugging  the power back in and restarting the printer.  The printer will reboot and than start to initialize.

 

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